Desktop Analyst at Las Vegas

The Desktop Support Analyst 1 will be responsible for providing technical support to our corporate and remote locations for computers, peripherals and applications. The Desktop Support Analyst 1 will also be responsible for the successful completion of Desktop related projects.

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Responsibility

Key Client

%

1

Provide desk side end user and or phone support to our local and remote customers while resolving all Incidents within each BUs identified SLA


EUS Customers

80

2

Perform installs, moves, add or changes (IMAC)




10

3

Identify and escalate situations requiring urgent attention to the Senior Manager or the appropriate support organization




2

4

Stay current with changes in hardware / software technologies




2

5


Responsible for special projects as needed related to the support we provide our customers or the support of our IT environment.




6

 Requirements

Abilities/Key Competencies/Skills

• Excellent Oral and written communication skills
  
• Strong customer service orientation
  
• Must be able to work independently
  
• Strong problem analysis skills
  
• Strong problem-solvingskills
  
• Adaptability
  
• Planning and organizing skills
  
• Attention to detail
  
• Stress tolerance

Experience/Certificates/Education

• 2 year experience within the Information Technology field, providing support of desktops, laptops, software and peripherals both locally and remotely
  
• Experienced with replacing/installing hardware/software on PCs locally and remotely
  
• Experience removing viruses and spyware using various tools
  
• Experience troubleshooting basic network, software and printing problems
  
• 2 years experience with various PC imaging technologies
  
• 2 years experience supporting Microsoft PC Operating Systems and Microsoft Office

Country: USA, State: Nevada, City: Las Vegas, Company: Wyndham Worldwide Corporation.