Services and Support Representative at Reno

Imagine a career where your creative inspiration can fuel BIG innovation. Year-over-year, Intuit has been recognized on Fortunes 100 Best Companies To Work For and at the top of Fortune Worlds Most Admired Software Companies. Immerse yourself in our award winning culture while creating breakthrough solutions that change the financial lives of more than 50 million personal users, seven million small businesses, and over 1,800 financial institutions and their millions of customers worldwide.

Combining organic growth with strategic partnerships, Intuit is expanding its social, mobile, and global footprint with products and services that are revolutionizing the industry. Our entrepreneurial employees have brought more than 250 innovations to market -- from QuickBooks, Quicken, and TurboTax, to GoPayment, Mint.com, Intuit Healthcare Solutions, big data, cloud (SaaS, PaaS) and mobile apps. The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Come join the Setup Team as a Service and Support Representative.

Responsibilities:

• Resolve customer inquiries by phone, chat or email.
• Learn and utilize specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes.
• Do the right thing for the customer. Ensure that they have the tools and knowledge they need to run their business.

Qualifications:

• Previous experience in technical support is preferred and call center experience is a plus.
• Must possess basic computer skills including MS Office Suite.
• Excellent analytical, problem solving and interpersonal skills to deliver high customer satisfaction
• Detail oriented, the ability to properly document and create customer call notes in a computer system using multiple screens of data.
• Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone and email.
• Ability to manage multiple priorities within a fast paced and high volume environment.
• Ability to work in a team environment.
• High School or GED preferred.

Discover what it is like to be part of a team that rewards taking risks and trying new things. It is time to love what you do! Check out all of our career opportunities at: http://jobs.intuit.com/. Intuit is an Equal Opportunity Employer.

Be yourself. Be Intuit.

Country: USA, State: Nevada, City: Reno, Company: Intuit Inc..