Global Service Desk Analyst - Las Vegas at Las Vegas

General Responsibilities:

• Provides technical support to internal customers to resolve issues resulting from malfunctioning operating systems, software, system applications and proprietary business applications.
• Assists users by contacting vendor support when necessary.
• Repairs data by using Information Technology tools not available to end users and/or reports malfunctioning software.
• Answers Help Desk phones, responding to level one and level two user requests and issues.
• Follows escalation procedures to ensure that calls are routed to the proper support resource.
• Ensures that all calls are accurately and descriptively logged into the Help Desk tracking software.
• Updates and keeps the systems manuals in an organized manner.
• Provides off hours support on a rotating basis.
• Performs other duties as assigned and deemed necessary of the position under the direction of the Global Service Desk Lead and Sr. Manager of IT Production Services.

 Requirements

Education/Experience:

• Two years experience in a technical role.
• Second level Help Desk support experience preferred.
• Working knowledge of supporting Microsoft® Office, Outlook, and other common desktop applications.
• Strong working knowledge of Windows® operating systems, including but not limited to: 2000, XP & 7.
• Strong knowledge of PC hardware and software.
• Excellent interpersonal, customer service and telephone etiquette skills a must.
• Demonstrated planning and organizational skills.
• Ability to work in a team-oriented environment.
• Excellent written and oral communication skills required.

• SCO and UNIX knowledge a plus.

• Avaya Site Administrator / IP Office knowledge is a plus.

Country: USA, State: Nevada, City: Las Vegas, Company: Global Experience Specialists (GES) / a Viad Company.