PBX Operator/Dispatch - WorldMark LV Blvd - Las Vegas, NV at Las Vegas

Job Description

Job Summary:

• Operate switchboard, intercom and two-way radio to relay incoming, outgoing and interoffice calls and messages.
• Furnish information/phone numbers to callers as requested or makes sufficient inquiries necessary to refer the caller to the appropriate resort personnel, sales or marketing or outside vendor who can help them.
• Maintain, publish and distribute critical telephone number lists to staff as required.
• Assist guests with voice mail.
• Dispatch maintenance and housekeeping staff to guest rooms as needed.
• Perform duties of a general clerical nature as needed.

Job Requirements

• High School diploma or equivalent.
• At least 6 months Customer Service experience.
• At least 6 months switchboard/PBX experience.
• Manual dexterity and mobility required.
• Basic understanding of telephone switchboard and PBX equipment and systems.
• Must maintain a professional appearance and a cordial attitude towards all guests and staff members.
• Able to handle the stress of high customer demand in a hospitality environment.
• Must be people oriented and able to work independently or with others as needed.
• Must be able to easily and frequently change from one activity to another while operating a switchboard or computer keyboard.
• Must use good judgment in effectively providing services personally or to know when to immediately refer requests to the appropriate department manager for action.

WVO is a drug-free workplace and requires a background check and drug test prior to employment.

Country: USA, State: Nevada, City: Las Vegas, Company: Wyndham Vacation Ownership.