SMA PBX Operator Customer Service Associate - Las Vegas, NV at Las Vegas

Job Description

Position Description:When you are in the business of healthcare, youre in the business of people. At UnitedHealth Group we want everycustomer experience to be distinctly personal. The challenge is complex. Whenpeople call us for help, their focus is on getting the best care possible. Wehelp them understand their benefits and their options. This part of their livesmatters a lot to them and it matters just as much to us. Our customer serviceteams have a serious responsibility to make every contact informative,productive, positive, and memorable for what it says about how much we care.Primary Responsibilities:Accepts and directs all incoming calls into computerized PBX system, 80% answered in five rings or lessActs as physicians answering service for companyDocuments all pages according to department policy with 95% accuracyDials pagers for SMA personnel as requestedConnects personnel to caller as requested with 95% accuracyCorrectly answers phone and gives information telephonically with 95% accuracyPerforms overhead paging and announces emergency conditions with 100% accuracyUpdates and maintains reference material with 95% accuracy; 100% compliance initiating Black BookYou must be flexible to work any shift. This is a 24 hour call center.

Job Requirements

Requirements:High School Diploma or GED is required1+ years of experience working in a telephonic customer service environment is requiredMust be flexible to work any shift as this is a 24 hour call center requiredAbility to process and route calls in a timely manner requiredAssets:Experience in medical PBX environment is preferredWorking knowledge of computerized telephone system preferredPrevious healthcare experience preferredSoft Skills:Strong oral communication skills, listening abilities, and problem solving capabilitiesAbility to maintain a pleasant, courteous and helpful demeanor at all timesOptumHealthis part of the family of companies that makeUnitedHealthGroupone of the leaders across most major segments of the US healthcare system.OptumHealthhelps nearly 60million Americans live their lives to the fullest by educating them about theirsymptoms, conditions and treatments; helping them to navigate the system,finance their health care needs and stay on track with their health goals. Noother business touches so many lives in such a positive way. And we do it allwith every action focused on our shared values of Integrity, Compassion,Relationships, Innovation & Performance.AtOptumHealth, you will perform within an innovative culture thats focused ontransformational change in the health care system. You will leverage yourskills across a diverse and multi-faceted business. And you will makecontributions that will have an impact thats greater than youve everimagined.Diversity creates a healthieratmosphere: equal opportunity employer M/F/D/VUnitedHealth Groupis a drug-freeworkplace. Candidates are required to pass a drug test before beginningemployment. In addition, employees in certain positions are subject torandom drug testing.
Country: USA, State: Nevada, City: Las Vegas, Company: UnitedHealth Group.