Responsible for the facilitation of all definite groups prior to their arrival ensuring all details are in order and follow through is complete from the initial contact support to billing and payment for services. Communicate relevant pre-arrival group information with resorts through resumes and pre-convention meetings. Reconcile groups and commission payments after group departure. Assist with client site inspections and become familiar with all aspects of our sales and marketing management operation.
What will I be doing?
Coordinate all aspects of definite groups prior to arrival including introduction to client, file traces, understanding of group clauses, obtaining information pertinent to all departments, room block maintenance, and rooming list cut offs are met.
To ensure client are familiar with all services offered and answer any question that may arise with regard to the group. To service group needs during their stay. Receive and track payment of group deposits and final invoice. Process commission and group closure after group departure. Assist Event Manager with reporting. Process VIP guests and amenities. Enter pick up into group booking system Delphi and run reports using system. Assist Sales office with project management and account management duties as assigned.
Basic Qualifications
High school graduate or GED equivalent is required. Minimum 3 years in hospitality industry preferably in group sales and service. Must have understanding of hotel group booking systems, reservations systems, and Microsoft programs.
Excellent communication skills verbally and written with ability to multi-task and work independently with minimal supervision. Must be guest and client satisfaction focused.
Preferred Qualifications
Understanding of group contract and servicing process. Understanding of Delphi group booking system, VOICE or similar hotel reservations booking system. Ability to create spreadsheets in Excel.
What are we looking for?
Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
H Hospitality - We're passionate about delivering exceptional guest experiences.
I Integrity - We do the right thing, all the time.
L Leadership - We're leaders in our industry and in our communities.
T Teamwork - We're team players in everything we do.
O Ownership - We're the owners of our actions and decisions.
N Now - We operate with a sense of urgency and discipline
In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values
Quality
Productivity
Dependability
Customer Focus
Teamwork
Adaptability
What benefits will I receive?
Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will instantly have access to our unique benefits such as the Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners. After 90 days you may enroll in Hilton Worldwides Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. We look forward to reviewing with you the specific benefits you would receive as a Hilton Worldwide Team Member. The above information is provided as a highlight of the major benefits offered to most full-team team members in the United States. All benefits listed may not be offered at all locations. This is not a summary plan description or official plan document.
What will it be like to work for this Hilton Worldwide Brand?
Hilton Grand Vacations is the preeminent vacation ownership and Club Membership brand of the Hilton Worldwide portfolio. Ownership of a deeded real estate interest provides Members with a lifetime of unsurpassed vacation advantages via the most innovative, flexible, global Club program in the industry. Club Members choose when and where to vacation, enjoying the comfort and convenience of residential-style resort accommodations in select, renowned destinations. Each Club property provides a distinctive setting, while signature elements remain consistent, such as high-quality guest service, spacious residences and extensive on-property amenities. From exciting Orlando and dynamic Las Vegas, to the laid-back lifestyles of Hawaii and California, or the cosmopolitan glamour of New York City and South Beach, we take pride in offering our guests a superior vacation ownership program in the worlds most celebrated locations. For those aspiring to the good life, Hilton Grand Vacations offers a passport to endless vacation memories.
Hilton Grand Vacations is one of Hilton Worldwides ten market-leading brands. For more information visit www.hiltonworldwide.com
If you understand the importance of providing others with a superior vacation experience, you may be just the person we are looking for to work as a Team Member with Hilton Grand Vacations.
EOE/AA
Country: USA, State: Nevada, City: Las Vegas, Company: Hilton WorldWide.
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